Shipping Information

Here at LongboardsUK we are very proud of our Fast Shipping record. Orders received before 3pm will be processed and, where possible, dispatched on the same day - meaning you get your stuff quicker!

UK Orders

  • Small Parcels (up to 150g) - £2.50 
    Small items up to 150g are charged at only £2.50 for UK delivery. For this we use First Class Royal Mail. Your item should arrive in 1 - 5 working days.

  • All Parcels - Regular Shipping - £3.95
    This is our standard, recommended option. For this we use Royal Mail First Class postage. Within the UK we find most orders arrive next day but please note that this is not guaranteed. Deliveries can sometimes take up to a week. Deliveries using this method cost £3.95 per order and will be normally be delivered in 1-5 working days. Orders dispatched via this method may also be delivered on a Saturday. Please note that if you want absolute guaranteed next day delivery you can upgrade for £3.00. This method also allows you to track your order.

  • Medium Parcels (up to 2.5kg) - Royal Mail Tracked 24- £4.99
    If you're ordering a small items from us and need it quickly, or want to be able to monitor the progress of your order, this is an ideal choice. Your parcel will be delivered within 24 hours - but will only be delivered on working days. Orders placed after 3pm Friday will still be delivered on Monday (or the the next working day). This service is not affected by remote UK postcodes.

  • Medium Parcels (up to 2.5kg) - Royal Mail Tracked 48- £3.99
    If you're ordering a small items from us and need them reasonably quickly, or want to be able to monitor the progress of your order, this is an ideal choice. Your parcel will be delivered within 48 hours - but will only be delivered on working days. Orders placed after 3pm Friday will still be delivered on Monday (or the the next working day). This service is not affected by remote UK postcodes

  • All Parcels - Next Day Delivery - £6.95
    Orders placed before 3pm Monday to Friday can be sent with a Next Day Delivery at an extra cost of £3.00 - this brings the postage charge to £6.95. Items will arrive next WORKING DAY
  • For clarification WORKING DAY is Monday to Friday. Bank Holidays and weekends are not included as WORKING DAYS. For example, If you order before 3pm GMT on a Friday your items will arrive the following Monday.This services require a signature on arrival - our couriers will not leave your parcel unattended when delivering it. Each consignment has a tracking number so we always know where your parcel is. Please note that delivery will occur within normal working hours.

  • Free Shipping for orders over £35!
    UK orders over £34.99 are eligible for a free shipping option. This must be selected at the shopping cart stage. This is only available for UK Mainland orders (excluding Scottish Highlands, Northern Ireland, Isle of Mann and Isle of Scilly). Please note that the Free Shipping option is not necessarily a next day service. If you need your items on a Next Day Service, please choose this option at the checkout.

Next Day Delivery to UK Zones C & Zones D

If you require Next Day Delivery to addresses in postcodes in Zone C or Zone D, this will be charged at £23.95. Regular Royal Mail First Class shipping (£3.95) is available on all orders with a combined total weight of 2.5kg or less. Please note that we are unable to offer Free Shipping to addresses in Postcode Zones C & D at this time. A full list of exempt postcodes and a map highlighting these areas can be found below.

  • Zone C Postcodes
    AB31-38, AB40-56, IV1-28, IV30-32, IV36-40, IV52-54, IV63, KW1-14, PA21-38, PH4-41, PH49-50, BT, GY, JE
  • Zone D Postcodes
    HS, IV41-49, IV51, IV55, IV56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE, IM, PO

Channel Islands

  • For customers wishing to ship items to the Channel Islands, please choose the relevant island option from the drop down country menu at the shopping cart stage (for example, 'Jersey', 'Guernsey' etc). By choosing this option, instead of the United Kingdom, your orders will automatically be exempt from VAT. Please note that the orders to the Channel Islands with a combined total weight of 2kg or less can be shipped with either our Royal Mail International service tariff (see below) or our Courier rates. Orders in excess of 2kg can only be shipped with a courier.

Russian Federation

  • For customers wishing to ship to the Russian Federation, please note that there is an upper limit of £220 GBP for imports. Furthermore the receiving address must be a business address. Failure to observe these restrictions may result in your parcel being destroyed. We can assume no responsibility for problems arising from orders that fail to meet this criteria.

International Delivery

  • Deliveries outside the UK incur an additional charge depending on the weight of the parcel.

  • Small Parcels (up to 2kg) - Starting at £8.39 
  • Smaller orders with combined order weights of 2kg or under can be sent with a Royal Mail International Signed For service. The delivery time for this service can be as little as 3- 5 working days to your country. It is worth noting that Royal Mail will hand this parcel over to your local parcel delivery service when it reaches your chosen country. This can result in delays.

  • Larger Orders (2kg or over) - Starting at £18.00 
  • For larger orders (those over 2kg) we will offer you an international courier quote. This service will be performed by UPSDPDDHL or ParcelForce, Prices start at around £18. The delivery time is usually 3-5 working days from the time of dispatch.

  • (Please note that in some cases it may be more cost effective to split your order in to smaller orders that weigh less than 2kg).
  • Both the Royal Mail International Service and our Courier Services require a signature when the parcel is delivered. Both options also use tracking numbers so we always know where your parcel is. Please note that items on our website are measured in weight through the highest of these options: either the gross weight of the item or the volumetric weight of the item. The volumetric weight of our items is set by our courier partners. Large, bulky items will be measured by volumetric weight instead of gross weight.

  • A note on Tax / VAT / Value Added Tax 
  • If ordering to an address outside of the the EU the UK tax (VAT which is 20%) will be automatically deducted from the price of the relevant items when you enter your delivery country at the checkout. Please note that on receipt of the goods you should expect to pay your local import duty at your national rate. We do not have any control over these charges. They vary from country to country. We would recommend you contact your local customs or import authority prior to ordering so you are fully aware of your local rates. In some instances, you may also be charged a brokerage fee by the courier delivering your parcel in your country. Again, we have no control over this fee and it will vary depending on your location. In some cases you can often avoid this fee by collecting your parcel from your local customs depot which is generally at your local airport.

BFPO

  • Customers wishing to have items sent to a British Forces BFPO  should contact us prior to ordering to discuss how we can facilitate your order,
    Likewise, customer wishing to deliver to APO, US Army postal addresses should contact us to discuss their logistical needs prior to ordering.

Missing / Lost Parcels

  • In the very rare circumstance that your item doesn't arrive within the relevant time frame, please contact us - we will do everything in our power to locate your parcel and expedite its progress. In the even rarer situation that we cannot find your parcel, we will of course replace it. To do this we must first declare your item as lost with the relevant courier / parcel carrier. We call a parcel lost for UK First Class delivery after 10 working days have passed as dictated by Royal Mail Working days are Monday to Friday, not including Bank Holidays.
    International postal orders cannot be classed as lost until 5 weeks after the dispatch date. Please don't worry - we always give 100% to ensure our parcels are delivered.

Failed Deliveries - Re-scheduling

  • In the very unlikley event that you are not in to receive your package it may be returned to us or sent to a local depot. For Standard Royal Mail deliveries we recommend looking for a 'failed delivery card' and presenting it at your local depot. UKmail, who fulfil our next day deliveries in the UK, will attempt to deliver your parcel two or three over a few days times during normal working hours. They will leave a 'while you were out card' after each attempt. Please contact them directly using the provided details to re-arrange a delivery date/ time that is convenient to you. International parcel delivery attempts are at the discretion of the local post authority.
    If after a failed delivery within the UK or the rest of the world, the consignment is returned to us, we will contact you. Please note that it will be necessary for us to charge you for a further delivery to re-dispatch the order to you, regardless of your order being initially eligible for free delivery.
    • Returns Policy

      • We operate a 30 day no quibble money back guarantee. If you are not happy with your purchase for any reason we will give you a full refund provided it is in an un-used condition. If you don't like it, send it back! We personally use and trust all the items we sell - but in a situation you believe an item you have purchased to be faulty, please let us know so we can fix it.
      • Please return all items to:

        LongboardsUK Returns Department

        Longboards UK
        Part of JWS Europe Ltd
        Unit B3 Dolphin Way
        Shoreham By Sea
        BN43 6NZ

        Please include a brief reason why these are returned as well as your order number
      • Please see our Return Policy for more information